Orders
To shop on our website, start by browsing our diverse range of products. Once you’ve found items you’d like to purchase, simply add them to your cart. Proceed to the checkout page, where you can enter your shipping information, and complete your purchase by selecting either bank transfer or cryptocurrency as your preferred payment method.
Upon placing an order, customers will promptly receive an invoice containing detailed payment instructions. Subsequent to payment, a confirmation email notifies them that their order is now processing. Finally, upon shipment, typically on the same day, a conclusive email is dispatched, providing the customer with a tracking number for real-time monitoring of their delivery.
Customers have the flexibility to modify their orders, but changes can only be accommodated before the order reaches the processing stage. To request changes, kindly reach out to our dedicated customer service team through live chat or email. Once an order has entered the processing phase, alterations become challenging, underscoring the importance of prompt communication for any desired adjustments.
Order cancellations are only feasible before payment completion; once the payment is made, refund requests cannot be accommodated. We kindly urge customers to contact our dedicated customer service team promptly if they wish to cancel an order, ensuring a seamless process. We appreciate your understanding and cooperation in adhering to this policy to enhance the efficiency of our order management system.
If a customer receives the wrong item, we sincerely apologize for any inconvenience caused. To swiftly resolve the issue, we will promptly dispatch the correct item and kindly request customers to contact our dedicated customer service team. For an efficient resolution process, customers are encouraged to provide clear photos of the received item, aiding us in addressing the matter accurately and ensuring their satisfaction with the correct product.
At our company, safeguarding your privacy is of utmost importance. We want to assure you that we do not utilize your customer data for any purposes beyond order processing and communication. Additionally, as a commitment to transparency and data security, all customer information is automatically deleted from our system after a secure 30-day period. Your trust in us is valued, and we prioritize the responsible handling and protection of your data.
Shipping
Customers can expect to receive a comprehensive tracking number within 24 hours of placing their order, limited to business days. This efficient process ensures that they can monitor their package’s journey seamlessly from dispatch to delivery. The provided tracking number empowers customers with real-time insights, allowing them to stay informed about the status and location of their package throughout the shipping process.
We are delighted to offer complimentary express shipping on all orders exceeding 100 GBP, ensuring a swift and efficient delivery experience for our valued customers. Orders below this threshold incur a standard delivery fee of 5.99 GBP. To qualify for free shipping, the order total must remain above 100 GBP after all discounts have been applied. This policy underscores our commitment to providing exceptional service, added convenience, and outstanding value, making every shopping experience with us seamless and rewarding.
Our standard delivery lead time ensures next-day delivery on business days, reflecting our commitment to efficient service. However, it is essential to acknowledge that unforeseen circumstances, beyond our control and classified as force majeure, may lead to unexpected delays. While we strive to maintain our swift delivery process, factors such as natural disasters, transportation disruptions, or other extraordinary events may impact the timeline. We appreciate your understanding and assure you that we are dedicated to resolving any challenges promptly to minimize inconvenience for our valued customers.
Our delivery services are exclusively available within the borders of the United Kingdom. Regrettably, we are unable to fulfill orders for delivery outside the UK. This limitation ensures efficient and reliable delivery services tailored specifically to our customers within the United Kingdom. We appreciate your understanding and encourage customers residing in other regions to explore local alternatives for their convenience. If you have any questions regarding our delivery scope, feel free to reach out to our customer support team for assistance.
To ensure swift and secure delivery, it is imperative for customers to provide a complete and accurate delivery address during the ordering process. Incomplete or erroneous addresses may lead to delays and complications in the delivery process. Regrettably, any mistakes in the delivery address that result in failed deliveries cannot be refunded, underscoring the importance of attentiveness when entering shipping information to guarantee a seamless and timely receipt of orders.
Orders
We offer diverse payment methods to cater to our customers’ preferences. For traditional transactions, bank transfers are accepted, allowing users to utilize any major bank within the United Kingdom for seamless payments. Additionally, for those inclined towards modern financial avenues, cryptocurrency is also a viable option. Customers can conveniently explore and select their preferred payment method during the checkout process, ensuring a tailored and secure transaction experience.
After completing the checkout process, you will receive an initial email containing comprehensive details about our payment process. This communication will precisely outline the steps and instructions for a seamless transaction. Please be sure to check your inbox for this crucial first email post-checkout, as it serves as your guide to completing the payment successfully and ensures a smooth continuation of your order processing.
At our company, we adhere to a policy of not issuing cash refunds under any circumstances. While we strive to ensure customer satisfaction, our approach involves offering store credit as a viable alternative. This policy enables us to maintain consistency and fairness in handling various situations, ensuring that our customers receive value for their purchases in the form of credit towards future transactions. We appreciate your understanding and cooperation in this matter as we continue to provide quality service and support.
One-Time Use Only
Coupons received during promotions and sign-up are valid for a single transaction only.
Non-Stackable
- These coupons cannot be combined with other coupons, discount codes, or promotional offers.
Edibles
We provide high-quality edible treats such as gummies and bite-sized pieces, carefully crafted for a calm and comforting experience. All items come with 24-hour UK delivery.
Orders placed before the daily cut-off (typically 2 pm, as noted on the Flower and other sections) are usually delivered the next day.
To keep them fresh, store your edibles in a cool, dry place away from direct sunlight. For longer storage, airtight containers are recommended.
Flowers
Our curated selection spans premium buds, pre-rolls, and shake. Popular options include strains like Lemon Cherry Gelato, LA Kush Cake, and assorted Flower Variety Packs.
Yes—look out for bundle deals like “Choose any 4 eighths and get 10 % off,” as well as mix-and-match options for concentrates and flower.
Prices vary by strain and weight. Flower is vacuum-packed discretely for safe delivery.
Vape Pen Tips
Our premium vape pens are engineered for smooth, flavourful draws and a relaxing experience—available with fast UK delivery.
o turn on your vape pen and adjust settings:
5 clicks — Power on/off
3 clicks — Change temperature setting
Green = Low
Blue = Medium
Red = High
Once powered on, hold the button (if applicable) and take a gentle inhale. Start on the low setting until you find your preferred level.
Keep cartridges upright in a cool, dry place away from direct sunlight. Avoid leaving them in hot environments (like cars) to preserve flavour and performance.
Lost Package
In the unfortunate event that a customer’s package is lost, our first course of action is to initiate a ticket with the respective postal carrier to investigate the matter thoroughly. Our dedicated customer support team will work diligently to track the lost package and ensure a swift resolution. If it is confirmed that the package is indeed lost, we will promptly proceed to replace the missing items, prioritizing customer satisfaction and ensuring a seamless shopping experience. Our commitment is to address such situations with urgency and provide the necessary support to resolve any inconveniences faced by our valued customers.
Return
Our return policy is designed to enhance customer satisfaction, and currently, we do not accept traditional returns. In the event of a product-related issue, customers are encouraged to submit an appeal, detailing the problem they encountered. Upon review, if the appeal is approved, a seamless process is initiated to send out a replacement product, ensuring our customers receive the quality they expect. This approach allows us to address concerns effectively and prioritize customer satisfaction without accepting conventional returns.
In the event of a faulty or damaged product, our refund process ensures customer satisfaction. Once we assess the issue and determine the product’s condition, we offer customers a choice between receiving store credit or having a replacement product sent to them. This flexibility empowers customers to choose the resolution that best aligns with their preferences. Our commitment to addressing concerns promptly aims to provide a seamless and positive experience for our valued customers.
The refund period extends for seven days from the moment the order is delivered, during which customers can submit a refund request if any issues are identified with their order. This window provides ample time for customers to thoroughly inspect their purchase and report any concerns they may have encountered. It is essential for customers to initiate the refund process within this specified timeframe to ensure timely resolution of any problems or discrepancies in their order. Beyond this period, the ability to request a refund may be limited. This policy is in place to uphold customer satisfaction and address any potential concerns in a prompt and efficient manner.
